SHIPPING POLICY

VAPE PARADISE business operation and shipping warehouse hours are Monday through Friday, 9 AM to 5 PM Pacific Standard Time (Closed on national U.S.A. holidays and weekends.)

Our Shipping Policy At A Glance:

  • We ship ALL orders within 1-3 business days
  • Most of the time orders processed before 12 PM (PST) usually ships out SAME DAY
  • All shipments leave our facility at 1 PM (PST) so orders placed after 12:01 PM (PST) will ship the next business day
  • There is no weekend pickup or delivery for One-Day or Two-Day Shipping methods
  • All shipments include an email confirmation of a tracking number.

PURCHASE POLICY

By purchasing products from Vape-paradise.com you certify and agree that you are over 18 years of age and that products purchased from Vape-paradise.com are to be used solely by persons over the age of 18. Please note there will be a 18+ Adult Signature required at time of delivery.

SHIPPING DELIVERY DETAILS 
Vape Paradise strives on same day processing and shipping and most of the time orders processed before 12 PM (PST) usually ships out SAME DAY. All shipments leave our facility at 1 PM (PST) so orders placed after 12:01 PM (PST) will ship the next business day.

If you would like a guaranteed delivery date, please choose an upgraded shipping method that fits your needs. or put that in the box provided below other information.

*Please note that these are general delivery times estimated by the shipping carrier and estimated arrival times can change at any given time.

FEDEX ARRIVAL TIMES:

  •  FedEx Ground / Home Delivery — 2 to 5 Business Days (in the continental U.S.)
  •  FedEx Standard Overnight — Next Business Day by 3pm (to most non-rural areas)

USPS ARRIVAL TIMES:

  •  USPS First Class Mail — 2 to 6 Business Days
  •  USPS Priority Mail — 1 to 3 Business Days
  •  USPS Express Mail — 1 to 2 Business Days

* USPS transit times are estimated and cannot be guaranteed.

UNQUALIFIED SHIPPING

  • FedEx cannot deliver to a P.O. Box, a physical address must be required.
  • Butane must be shipped with FedEx Ground. Butane cannot be shipped to a P.O. Box address or shipped via Air/Express methods.
  • Invalid shipping addresses on our system will not be shipped same day until we contact you to verify the correct shipping address.

We ship all orders with the value of over $200.00 with a Signature Guarantee Service, which is a signature required upon delivery. It is included with the free shipping module and included with any type of carrier shipping method chosen for any items valued or totaled up to $200. This method is very important for us at Vape Paradise since any type of non-Signature Guarantee Service assumes the risk of non-deliverable or lost packages.

DISCREET BILLING & SHIPPING

To ensure your privacy, we ship all packages in a plain box with absolutely no product labels of any kind. The name that appears on your Billing Statement will be “Vape Paradise” and will not reference any particular product.

Note: Couriers (FedEx, UPS) do not deliver to P.O. Boxes. A physical address is required for courier shipments. All orders shipping to P.O. Boxes will be sent U.S. Mail. In addition, please note that Domestic & International rates subject to change without notice.

If you have special instructions on shipping please contact us.

INTERNATIONAL ORDERS 
We currently only ship to the United States and Canada overnight and 2 to 5 days World-Wide at a flat rate. Please be aware that if you are purchasing from us you are responsible for customs duties, taxes, brokerage and handling fees. Most international orders encounters delays due to the destination’s customs processing. Vape Paradise is not responsible for these additional fees and will not pay duty charges.

PACKAGES RETURNED TO SENDER

Packages that are returned to us due to an incorrect address provided by customer or are refused will be refunded after arriving back to us. By agreeing to all of the above, we strongly urge to carefully look at your order before making the final completion of your purchase.

Please note: There is NO weekend shipping services and any type of expedited or overnight services do not actually ship out until the following business day. Example: If you place an order with us on Friday afternoon, it will reach the shipping carrier Monday morning.

QUESTIONS OR CONCERNS

If you have any questions or concerns feel free to contact us.

Phone:
Email: sales@vape-paradise.com
Website: www.vape-paradise.com

Thank you for shopping with us!